Yes, we at Resal are committed to ensuring the highest level of privacy and data protection for all our users and partners. In accordance with the Personal Data Protection Law (PDPL) in Saudi Arabia, our practices are designed to respect your privacy rights while maintaining the highest standards of performance, security, and compliance.
The Resal app and wallet collect loyalty program points from various programs and convert them into a balance within the Resal wallet. Additionally, users can purchase digital cards from over 800 brands, take advantage of exclusive discount codes for savings while shopping, and enjoy many other benefits.
The Resal wallet allows users to collect their points from multiple loyalty programs in one balance, enabling them to accumulate a larger balance and spend it on a wide range of brands within the app.
There are two ways to charge your balance in the Resal wallet:
Go to (Wallet) in Resal app. Select (Add Balance), select (Loyalty Points), select your loyalty program, enter your mobile number, and click (Continue) to specify the value of points you want to redeem.
After payment, you will find the card in the (Wallet) under (My Cards). Copy the code provided, return to the (Wallet), select (Add Balance), enter the code in the designated field, and click (Activate Code).
Log in to your Resal account, add the digital cards you want to the cart, go to the (Cart), and click on (Proceed to Pay). Choose your preferred payment method. The purchased cards will appear in the (Wallet) under (My Cards).
The card code is displayed automatically after completing the purchase process.
After the purchase, go to the (Wallet), select (My Cards), choose the card you want to gift, click on (Send as gift), enter the gift details. The card will be sent to them via text message.
Create your account in Resal through the app or website, log in to your account, go to (Wallet), select (Add Balance), copy the code on the card, enter the code in the designated field, and click (Activate Code). The balance will be added to your Resal wallet, and you can then use it for purchases.
Refer to the terms of use for the card in the card details you want to purchase.
Due to the sensitive nature of the product, digital card products cannot be returned or exchanged after purchase under any circumstances. However, if a problem with the product or card is confirmed within a period of 2-5 business days, a replacement code of equal value will be provided. Additionally, the value of digital cards cannot be refunded if not used before the expiration date indicated on the card; this responsibility falls on the customer.
It is not possible to cancel or modify the information of a digital card, including the digital card itself, the recipient's name, mobile number, gift message text, email address, or any other information in the order.
These are fees collected on some digital cards for additional services provided by Resal and are non-refundable. These fees include technical support and additional services to ensure the highest level of quality and improve the user experience.
If you have an issue with the card:
A ticket will be created for your problem so we can resolve it effectively. Alternatively, you can contact customer service via email at cs@resal.me or by phone or WhatsApp at 920033362.