Privacy Policy

Version 2.0 - Date 5/9/2024

1. Policy Purpose

This Privacy Policy outlines how RESAL collects, uses, and discloses Your Personal Data in accordance with applicable laws, specifically the Saudi Personal Data Protection Law (“PDPL”) as issued under Royal Decree No. (M/19) dated 9/2/1443H and amended by Royal Decree No. (M/148) dated 5/9/1444 AH.

2. Policy Scope

The scope of this Policy applies to RESAL KSA employees, clients,contractors and third parties who either have a direct or indirect relation with RESAL to process, share or retain Personal Data. This document applies to all individuals in the Kingdom of Saudi Arabia (“KSA”) whom RESAL process Personal Data on behalf of.

3. Reference

Saudi Personal Data Protection Law (PDPL).

4. Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created by or for You to access RESAL's Website or parts thereof.
  • Company (referred to as either “Resal” "the Company", "We", "Us" or "Our" in this Policy) refers to Resal AlWid for Information Technology, Kingdom of Saudi Arabia.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing details of Your browsing history on that website among its many uses. You will have the choice to accept, reject and customize all the cookies.
  • Country refers to: Kingdom of Saudi Arabia "KSA".
  • Device means any device that can access the Website such as a computer, a cell phone, or a digital tablet.
  • Personal Data refers to every data — of whatever source or form — that could lead to the identification of an individual specifically, or make it possible to identify him directly or indirectly, including but not limited to: name, personal identification number, addresses, contact numbers, license numbers, records, personal property, bank account and credit card numbers, fixed or moving pictures of the individual, and other data of personal nature.
  • Website refers to RESAL’s website https://www.resal.me
  • Service Provider means any natural or legal person who processes data on behalf of RESAL. It refers to third-party companies or individuals employed by RESAL to facilitate the Website or the business, to provide services, or to assist RESAL in analyzing how the Website is used.
  • Third-party social media Service refers to any website or social network website through which a User can log in or create an account to use the Service.
  • Usage Data refers to data collected automatically, either generated using the Website or from the Website infrastructure itself (for example, the duration of a page visit).
  • You mean the individual accessing or using RESAL’s Website/Application, or any legal entity on whose behalf such individual is accessing or using the Website, as applicable.

5. Policy Statement

5.1. Collecting & Using Personal Data

5.1.1. Information RESAL Collects

RESAL collects information about you through three primary methods:

  • directly from your input,
  • from third-party sources
  • via automated technologies.

5.1.1.1 Data You Provide to Us:

  • When You utilize RESAL's Website/Application, we may gather information about you (“Personal Data”), which may include:
    • Contact details such as Your name, email address, postal address, social media handles, address, state, province, ZIP/postal code, city, phone number, and any other Personal Data as defined by applicable laws and regulations in the Country.
  • If applying for a job, details like employment history, nationality, date of birth, and other pertinent information necessary for conducting background checks.
  • Resal Account login credentials such as usernames, hashed and encrypted passwords/password hints, and similar security information.
  • Additional account registration and profile details such as job title.
  • Comments, feedback, and other information You provide to RESAL, including search query data and inquiries.
  • Interests and communication preferences, including preferred language.

5.1.1.2 Tracking Technologies and Cookies:

  • RESAL’s web services may automatically gather information on how you and your device interact with the Service, including:
    • Computer, device, and connection details such as IP address, browser type, version, operating system, installed software, mobile platform, unique device identifier, and other technical identifiers, as well as error reports and performance data for security reasons and to prevent fraud.
    • Usage data such as the features used, selected settings, URL clickstream data including date/time stamps and referring/exit pages, search terms used, and pages visited or searched on the website for serving you better.
    • For location-aware Services, information on the region, city, or town where Your device is located, to provide relevant content based on your geographical location. Additionally, when you access the website via a mobile device, RESAL may automatically collect specific information such as the type of mobile device used, its unique ID, the IP address, mobile operating system, type of mobile Internet browser, unique device identifiers, and other diagnostic data.

5.1.2 For What Purposes Do We Use Your Personal Data

Depending on interactions with RESAL, we may utilize your Personal Data for the following purposes:

  • For Employment purpose
  • Managing Your requests.
  • Commercial activities such as contacts, billing, sales invoicing, order processing, payments for goods/services, permissible marketing activities, procurement of materials/equipment, supplier due diligence, customer screening processes, licensing agreements, and non-disclosure agreements.
  • Compliance with legal obligations, resolving disputes, enforcing agreements, or as otherwise permitted by law.
  • Contacting you via email, telephone calls, SMS, or other electronic communications (e.g., push notifications from mobile applications) regarding updates or informative communications related to functionalities, products, or contracted services, including security updates when necessary or reasonable for implementation.
  • Providing news, special offers, and general information about other goods, services, and events like those previously purchased or inquired about, unless You have opted out from receiving such information.
  • Business transfers: Evaluating or conducting mergers, divestitures, restructurings, reorganizations, dissolutions, or other sales or transfers of some or all RESAL’s assets, whether as a going concern or part of bankruptcy, liquidation, or similar proceedings, wherein Personal Data held by RESAL about its Service users may be among the transferred assets.
  • Other purposes: Utilizing Your information for data analysis, identifying usage trends, and assessing the effectiveness of promotional activities.

5.1.3 Disclosure/Sharing of Your Information

RESAL may disclose Your Personal Data in the following circumstances:

  • With Service Providers: We may share your Personal Data with Service Providers to monitor and analyze the use of our Service, and to contact You.
  • For business transfers: Your Personal Data may be shared or transferred in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business by another company.
  • With business partners: Your Personal Data may be shared with Our business partners to offer You specific products, services, or promotions.
  • With Your consent: We may disclose Your Personal Data for other purposes with Your explicit consent. Additionally, Your Personal Data may be disclosed if we have a good faith belief that such disclosure is necessary to:
  • Comply with applicable laws, regulations, legal processes, or other legal obligations.
  • Detects, investigates, and prevents security, fraud, or technical issues.
  • Protect the rights, property, or safety of RESAL, Our users, employees, or others.

5.1.4 International Data Transfers and processing

We store and process Your Personal Data in various jurisdictions, including the Kingdom of Saudi Arabia. Your Personal Data may be shared with and processed by RESAL or its subsidiaries outside of the region where it was collected. The laws governing the processing of such information in these jurisdictions may be less stringent than those in Your region. Additionally, your information may be processed by staff operating outside of Your region. We will take all reasonable steps required by applicable data protection laws to ensure Your information is treated securely and in accordance with this Policy and applicable law.

5.1.5 Data Retention

We retain Your Personal Data until it is made anonymous or destroyed as necessary to provide the Service, fulfill requested transactions, or for other essential purposes such as complying with legal obligations, maintaining business records, resolving disputes, ensuring security, detecting and preventing fraud and abuse, and enforcing our agreements. Usage Data is generally retained for a shorter period unless needed for security enhancements or Service improvements, or retention is legally mandated.

5.1.6 Data Destruction

Upon the cessation of the purpose for which Your Personal Data was stored, RESAL will securely destroy it in accordance with internal policies or anonymize it, subject to applicable laws. Should You require earlier deletion, you may request this by email at RESAL. cs@resal.me and in case you have any questions or complaints you may contact our data protection officer on dpo.privacy@resal.me

5.1.7 Data Security

RESAL is committed to ensuring the security of Your information. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online, preventing unauthorized access or disclosure.

5.1.8 Your Rights

As the owner of Personal Data under applicable law, you have rights as defined in the PDPL (Personal Data Protection Law):

  • Right to information: Know the justification for collecting Your Personal Data and the purpose for which it is processed, which is disclosed in Resal privacy policy.
  • Right to access: Access and obtain a clear and comprehensive copy of Your Personal Data, which is viewed on your account through Resal website and application.
  • Right to rectification: Request correction, completion, or updating of Your Personal Data through our customer support cs@resal.me
  • Right to erasure: Request deletion of Your Personal Data, subject to legal provisions (Account Deletion Form)
  • Other rights: Additional rights as provided by the PDPL and regulations. For processing based on legitimate interests, you may object by contacting Us in writing at the email address to dpo.privacy@resal.me However, this may affect Your access to the Website.
  • Contact with RESAL: As a data subject you have the right to exercise the aforementioned rights which are being given to you (data Subjects) by PDPL. In order to contact RESAL related to personal data protection/ privacy you may reach out to dpo.privacy@resal.me